Shipping, Returns
& Refunds Policy.
Clear delivery, exchange and return information for Uperfume customers in UAE and international buyers.
Policy
Summary
Important shipping, delivery and return information before placing your perfume order.
Free UAE Delivery
Orders over AED 300 qualify for free delivery within UAE.
Business Days
Estimated delivery time for most UAE orders after processing.
Return Request
Return requests should be sent within 7 days after delivery.
Return Condition
Perfumes must be unopened, unused and in original packaging.
Shipping Policy
Shipping Within UAE
Uperfume offers perfume delivery across Dubai, Abu Dhabi, Sharjah and all Emirates. We aim to process and deliver orders as quickly and safely as possible.
- Orders over AED 300: Free shipping within UAE.
- Orders under AED 300: A flat shipping fee of AED 30 may apply.
- Estimated UAE delivery time: 3–7 business days.
- Processing time: Most orders are processed within 1 business day.
International Shipping
International shipping may be available depending on destination, courier rules and product restrictions. Perfumes are regulated products in many countries, so international perfume delivery may depend on destination and shipping method.
- International shipping cost depends on destination and order details.
- International shipping may require additional delivery time depending on the destination, customs procedures and courier service.
- Customs duties, taxes and import charges are the responsibility of the customer.
- Some destinations may have restrictions for perfume or fragrance products.
Order Tracking
Once your order is shipped, tracking details may be shared by email, WhatsApp or courier message depending on the delivery method.
Returns & Exchanges
Uperfume accepts returns for both defective and non-defective products within 7 days of delivery, provided the product is unused, unopened, resealable and in its original packaging.
- Return requests must be sent within 7 days of delivery.
- The perfume must be unused and unopened.
- The product must be resealable and in its original packaging.
- Original tags, box and packaging should be included.
- Used, opened or damaged-after-delivery perfumes cannot be returned.
- Return shipping is free for approved returns within UAE.
- No restocking fee applies.
- Returns can be sent back by courier/mail after contacting our support team for return instructions.
Wrong or Damaged Product
If you receive a wrong item or a damaged product, contact Uperfume as soon as possible with clear photo proof.
- Photo or video proof may be required.
- The issue must be reported shortly after delivery.
- If approved, we may arrange a replacement, exchange, refund or suitable solution.
- If the damage is caused after delivery, return or replacement may not be accepted.
Refunds & Non-Returnable Items
Refund Review
Refund requests are reviewed case by case. If a return is approved after inspection, the refund will be processed within 3 business days using the original payment method whenever possible, or another suitable method agreed with the customer. Exchange options may also be offered based on product availability.
Non-Returnable Items
- Opened perfumes.
- Used products.
- Products without original packaging.
- Items damaged after delivery.
- Products returned without approval.
- Items that cannot be resold due to hygiene or packaging condition.
Change of Mind or Personal Preference
Perfume is a personal product. If you want to change a product for a reason other than wrong or damaged delivery, return shipping is free for approved UAE returns, no restocking fee applies, and approval depends on the product condition.
Return Shipping, Fees & Method
Approved UAE returns can be sent back by courier/mail after contacting our support team. Return shipping is free for approved UAE returns. No restocking fee applies.
Contact For Return Request
To request a return, exchange or damaged product review, please contact us within 7 days of delivery with your order number, product name and clear photos if applicable.
Shipping & Returns
FAQ
Quick answers about delivery, returns, exchanges and refunds.
How much is UAE shipping?
Orders over AED 300 qualify for free UAE delivery. Orders below AED 300 may have a flat shipping fee of AED 30.
How long does UAE delivery take?
Most UAE orders are processed within 1 business day and delivered within 3–7 business days depending on location and courier timing. International shipments may require additional delivery time depending on the destination and customs procedures.
Can I return a perfume?
Return requests can be made within 7 days of delivery for both defective and non-defective products. The perfume must be unopened, unused and in original packaging. Return shipping is free for approved UAE returns.
What if I receive a wrong or damaged product?
Contact Uperfume immediately with order details and clear photo proof. If approved, we will arrange a suitable solution.
Need Help With An Order?
Contact Uperfume for delivery questions, return requests, damaged product cases or perfume order support.